Chauffeurs Choice - The Advantage of On-line Bookings

There are 3 MAIN advantages:

Time

Without the need for reading and trying to extract only the relative information contained somewhere in most emailed bookings, which can vary a great deal in both presentation and format, a massive amount of time can be saved.  The customer/booker simply fills in the booking form, submits the booking, and then receives an automated email confirmation to the email address they have entered.  The confirmation will contain all relative information, which the booker can then double check is correct.  This information at this stage will already be on your day book, and there is no involvement needed by you what so ever until the work needs to be placed.  Equally as much – or more time is saved using the on-line booking facility instead of faxed or verbal bookings.

Error Reduction

In a professionally run business errors will be few and far between, but THEY DO HAPPEN.  They will occur occasionally on verbal bookings, where the booker mistakenly gives incorrect information, or the operator miss understands that information and enters details incorrectly, or indeed gives incorrect information to the driver. There are truly many potential areas for error in this process.  Bookings received by email or fax can also be misinterpreted, misread, or have details transferred to your operational diary inaccurately. Again- these instances will be few and far between, but ANY instances such as these could leave your passenger without transport when they are expecting it.  This could easily cost you that large contract that you are so dependant on never mind your hard earned reputation. With the on-line booking & email confirmation the onus and responsibility is put back on to the booker to double check all details are correct.  So to summarise the process – Jobs are booked on-line, the booker checks the details are correct on the email confirmation, then the driver acts on those details, there are no areas vulnerable to mistake.

Freedom

There is obviously no need to be sat in the office all day responding to bookings via email & fax, or receiving bookings by phone.  Should a customer ring whilst you are driving, in a meeting or playing golf? You can briefly make good use of your PR skills and refer them to your website and on-line booking facility.  This keeps your ‘reactive’ work load to a minimum, although on some occasions you may have some short notice bookings needing attention, as the booker is prompted to ring as well should that booking be inside 24 hours.