Chauffeurs Choice - Operations and Procedure

Firstly your customer will log on to your website and user friendly online booking facility.  They will then make their booking and receive an automated email confirmation detailing all the information as they have entered it on that booking (booking form covers up to two bookings).

This is the booker’s job done, but if necessary the booking can be edited by  the booker via a link in the email confirmation up to 24 hrs prior to journey commencement.

The job/s then appear on the relevant days on your system.  The operator then assigns a designated driver to the job/s,  this is usually a day or two before, and the drivers will have already entered their availability in advance via their own login.

Booking done, and job allocated in a matter of seconds.

The driver then confirms the job/s via his/her login, working to an agreed deadline (e.g 16.00 the day before) so the operatator is not left wondering whether or not the work is covered.

The job/s is/are now green and state ‘Ready To Drive’ without the operator enduring any stress or spending time having to contact a driver, or distribute the work verbally - by email - or by text message.

At job completion, the driver logs in and enters any notes relevant to jobs done such as extra charges including: car park, waiting time, diverts, tolls etc, they can also enter any notes or comments they wish.  At this point the driver will look ahead to the next day and confirm any more jobs which have been allocated to him/her.                       

At this stage the operator can then edit if necessary and price the job (optional to price jobs before drivers confirm ready to drive) then either assign it to a main account, or leave it as a ‘non account’ invoice, at the ‘Ready To Invoice’ stage.  

Invoicing is simple.  Jobs are grouped together by account-or individually between two specific dates (1st of the month, and 30th/31st of the month?) the invoice is then formed.  Invoices can be edited on the top and/or bottom fields to personalise them if you desire, but job information cannot be edited at this stage without going back to the job date itself.  The invoice is then saved and can be printed and posted, or emailed.